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Tag: Systems & Planning [ All ]

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  Title Copies
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: 1 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
 1 
Sun Tzu and the Art of Business: Six Strategic Principles for Managers 
Year: 2000 
ISBN: 0195137892 
ISBN 13: 9780195137897 
 2 
The Global Citizen's Handbook: Facing Our World's Crises and Challenges 
Year: 2007 
ISBN: 0061243426 
ISBN 13: 9780061243424 
 1 
Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential Lessons for Surviving Disaster 
Edition: 1 
Year: 2005 
ISBN: 0814408508 
ISBN 13: 9780814408506 
 1