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  Title Copies
Digital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty 
Year: 2009 
ISBN: 0814410723 
ISBN 13: 9780814410721 
 1 
Global Account Management: A Complete Action Kit of Tools and Techniques for Managing Key Global Customers 
Edition: Reprint 
Year: 2008 
ISBN: 0749452277 
ISBN 13: 9780749452278 
 1 
It's All About Service: How to Lead Your People to Care for Your Customers 
Edition: 1 
Year: 2005 
ISBN: 0471716758 
ISBN 13: 9780471716754 
 1 
Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life 
Edition: 1 
Year: 2008 
ISBN: 0470247533 
ISBN 13: 9780470247532 
 1 
Marketing: An Introduction 
Edition: 8th 
Year: 2006 
ISBN: 0131865919 
ISBN 13: 9780131865914 
 1 
Personal Selling: Building Customer Relationships and Partnerships 
Edition: 2 
Year: 2006 
ISBN: 0618645705 
ISBN 13: 9780618645701 
 1 
The Entrepreneur's Guide to Selling (Entrepreneur's Guides (Praeger)) 
Year: 2009 
ISBN: 0313359180 
ISBN 13: 9780313359187 
 1 
The Findability Formula: The Easy, Non-Technical Approach to Search Engine Marketing 
Edition: 1 
Year: 2009 
ISBN: 0470420901 
ISBN 13: 9780470420904 
 1 
The Secrets of Selling: How to win in any sales situation (Financial Times Series) 
Edition: 1 
Year: 2009 
ISBN: 0273713000 
ISBN 13: 9780273713005 
 1 
Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan 
Edition: unknown 
Year: 2009 
ISBN: 0814414397 
ISBN 13: 9780814414392 
 1